The growing need for centralization

The growing need for centralization

Having the right technology for the situation is just the start. If COVID-19 has shown us anything, it’s that unpredictability is the new normal while complexity continues to be layered in. This makes the centralization of solutions more important than ever.

In our survey, 87 percent of responders indicated that only half (or less) of their tech tools integrate with each other.

Piecemeal and siloed responses not only increase the potential risk of virus spread, but it also negatively impacts resource use and the visitor/ employee experience.

87% of respondents indicated 50% (or less) of their tech tools integrate with each other.

To meet current and future challenges, commercial real estate technology must satisfy several core requirements, such as:

  • Manage flows of all people (visitors, contractors, and employees) in a consolidated, integrated, end-to-end manner.
  • Schedule attendance / deskspace based on capacity and social distancing requirements (which will vary over time).
  • Screen everyone that enters the premises.
  • Grant access based on customized levels of authorization.
  • Integrate seamlessly with other office and business software.

And, of course, all of this must occur on a single pane of glass. The main drivers of people flow management solutions are two-fold:

First, is the desire of the CRE firm to provide the best service and user experience possible. This increases both property and CRE brand value. The other motivator, heralded by COVID-19, is to keep people safe upon returning to work.

Centralized solutions offer significant advantages in cost and performance, however, the challenge can be daunting.

COVID-19 has accelerated the ongoing development of visitor management products resulting in versatile tools (e.g. Proxyclick Flow) to manage visitor, employee, and contractor flows.

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