With COVID-19, the field has shifted dramatically. Now, in addition to their regular tasks of defining new positions and hiring talent, processing reams of paperwork, and keeping employees happy and engaged, and HR professionals are at the forefront of decisions about the viability of employees working on-site or from home (and the various ways remote work procedures policies have had to evolve during a global health crisis), as well as mass communications surrounding these decisions.

Now, what we’re seeing is companies say, 'Well, we have to be successful as a company obviously, but how do we make our employees as successful as possible as well, and really treat our employees like stakeholders in the process, not just like workers in the process.'

Brian Kropp, Group Vice President and Chief of HR Research at Gartner

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